From Enforcer to Ally: Understanding How Humans Work to Build a Culture of Learning and Care
There is a spectrum of how safety is managed within organizations, from reactive to relentless, and everyone plays a role in shaping that culture. The traditional method of managing safety has been to design systems and processes for people to operate flawlessly every time. When someone deviates from the plan or makes a mistake, an investigation commences, often blaming or punishing them to improve safety.